They should be able to set this up for you. In the event that you are using a router/modem that was provided to you by your ISP, you will want to call your ISP and have them allow UDP packets as well as access to other machines on the network. The most common reason why we see this issue is if you are using a modem/wireless router that was provided to you by your ISP. If you are trying to connect to Studio One 6 using the Studio One Remote app and you are receiving an error that ' Connecting to this version is not supported,' or the app will not connect at all, you will need to take a look at the following steps:ġ.
